Postage & Handling Information

Important COVID-19 update

from Australia Post

Coronavirus impacts to delivery services
We’re experiencing delivery delays at the moment, due to limited flights, social distancing requirements and increased parcel volumes.

We appreciate your patience during this time.

For more information on how our delivery and customer support services are affected, check our coronavirus impacts page.

International Customers:

"Australia Post is currently experiencing significant delivery delays (8-12 weeks) due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. For the latest information about delays and impacts please visit auspost.com.au."

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“Say, can you handle, handle me?” – Destiny’s Child

Once you place your order, not only will you become one of our favourite people (hey girl!), but we’ll get right to work on getting your delicious dangles, sexy AF studs, and other amazing-as-heck accessories out to you!

Remember – free STANDARD postage is available on all single orders valued at over $100! (excluding custom orders).

So tracked right now...

Everything we send out goes via our friends at Australia Post. Your life-brightening accessories will be packaged, posted in a box or satchel, and 100% tracked so you know exactly where your bundle of happy is at any given time.

Once your package has been scanned by Australia Post, you’ll receive a confirmation email with all your tracking information. You then get the fun job of checking the tracking information and keeping your peepers out for your parcel to arrive!

Please keep in mind that while we share your pain, Kenzie Collective can’t be held responsible for any items lost after they’ve been handed over to Australia Post. If you do have any problems with delivery, or any questions about the tracking of your parcel, please call Australia Post directly on 13 76 78.

What if I accidentally ghost my package?

If your parcel is returned to us because you didn’t collect it from an Australia Post depot or mail centre within the required timeframes, you will need to pay for the parcel to be redelivered.

This will also be the case if your parcel is returned to us because you accidentally entered an incorrect delivery address at checkout. We’d hate for that to happen, so please make sure no pesky typos sneak in when you’re still on a shopper’s high after hitting the ‘add to cart’ button! If you realise you’ve provided the wrong address, shoot us an email ASAP and we’ll try to make sure we catch it in time!

What if I want my parcel insured?

If you would like your parcel to have transit cover and insurance, or if you would like to use any other Australia Post service for the delivery of your parcel, please email us after you’ve made your purchase.

Please note – additional services will incur additional fees. We’ll discuss this with you at the time.

Processing and handling times...

Unless something different is stated in the listing of the product you’ve purchased, please allow 5-7 working days* for your order to be processed, packed, and posted.

Once we post your parcel, it’s then completely up to Australia Post as to how quickly it will arrive. Keep an eye on your tracking information and call Australia Post directly if you have any questions or concerns.

Processing and handling times are the same regardless of whether you’ve selected standard or express post. By placing an order with Kenzie Collective you have acknowledged this information and understand the timeframes involved.

*weekends and public holidays definitely don’t count as working days – we’re too busy playing chasey with our kids on those days!

Multiple orders...

Sometimes a gal’s just gotta place multiple orders, amiright?!

If you’ve placed an order and want to add more to it, you’ll need to submit a separate order for the additional items you’re after.

(Hot tip: online shopping isn’t like going to the shops - your goodies aren’t secure if they’re just sitting ‘in your cart’… they’re not actually ‘off the shelf’ until you’ve checked out! So, if there’s something in a new release that you really want, it can be a really smart move to order it FAST, then come back and browse for anything else you might want in a separate order).

If you’ve placed multiple orders with us and would like to combine them into one parcel to save on postage, we can help you out with that! All you need to do is send us an email quoting the order numbers (so we can easily locate them for you). We’ll then put everything together, recalculate the postage, and issue you a refund for postage where applicable.

Please note – by combining orders this may increase your postage and handling time from the standard 5-7 days, but hey – that’s a small price to pay for the convenience of having multiple orders combined, right?!

Please note #2 – we don’t automatically combine multiple orders for you. We’re more than happy to do it for you (huzzah!), but you do have to ask first.

Do I get free postage if I combine multiple orders?

Soz babe – that’s a no to that one. Free postage services (where offered) only apply to single orders, not to combined multiple orders.

International orders...

Living in a place that’s not Australia? Wanting to send a gift to an overseas friend? We got you girl!

International post is available to a large number of countries around this green and blue globe and, like we do with domestic deliveries, every single parcel is tracked.

Once your package has been scanned by Australia Post you’ll receive a confirmation email with all your tracking information. You then get the fun job of checking the tracking information and wistfully watching your parcel’s progress!

What if I want my international parcel insured?

If you would like your parcel to have transit cover and insurance before it wings its way off to foreign shores, or if you would like to use any other Australia Post service for the delivery of your parcel, please LP4:email us after you’ve made your purchase.